Shipping
All our jewellery pieces are carefully handcrafted after you place your order. This helps us maintain strict quality standards for every piece.
Delivery Time:
Your order will be delivered within 10–15 working days from the date of order confirmation.
Returns
We want you to love your jewellery. If for any reason you're not completely satisfied, you can request a return within 7 days of receiving your order.
Please keep these points in mind:
- The jewellery must be unused and returned in its original packaging with tags.
- Please keep the invoice or proof of purchase with the product.
- Any free gifts included with the order must also be returned.
- If you receive a missing, damaged, or wrong item, please inform us within 24 hours of delivery.
- Customised or personalised jewellery cannot be returned.
Once we receive the returned product and it passes our quality inspection, we’ll process your refund to your original payment method or bank account.
For full details, please read our complete return policy here:
Return Policy
If you need any assistance, feel free to contact us at info@ciajewellery.co.
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