Shipping Policy

 

At Cia Jewellery, we take pride in delivering your jewellery with care and efficiency, we offer FREE shipping across India on all orders. Orders are typically shipped within 3–10 working days (excluding weekends and holidays), if the item is in stock, while ‘Made-to-Order’ items may take up to 25 business days for delivery.The estimated delivery date provided is for guidance only and may vary due to courier delays such as weather, traffic, or high volume.Shipping charges are calculated based on the subtotal before any taxes or discounts and are non-refundable.
We are not liable for delivery delays caused by natural calamities, strikes, or other unforeseen events.

If your parcel appears damaged or tampered with, do not accept it. Please contact us immediately at +91 8188010109 or write email at info@ciajewellery.com
(Include your order number). We will investigate and dispatch a replacement shipment as soon as possible.

To ensure timely and safe delivery, we ship through reputed courier partners, including Shiprocket. All shipments are insured and require a signature and valid ID upon delivery.

Delivery Locations

We currently deliver only within India to verified residential or workplace addresses.

We do not deliver to Public locations (hotels, malls, restaurants, hostels, etc or PO Boxes or military addresses. Deliveries to rural or remote locations may require additional days.

If delivery attempts are unsuccessful after three tries, your order will be returned to our warehouse.

Tracking Your Order

Once your order is packed and ready to ship, you’ll receive a tracking number via email or WhatsApp.

To track:

• Log in to your account on www.ciajewellery.com and go to the “My Orders” section.
  

• If you don’t have an account, create one using the same email ID used during checkout.
  

Shipping Charges for Returns

If you choose to return an item:

• The original shipping fee (from us to you) will be deducted from your refund.
  

• The return shipping fee (whether arranged by us or by you) will also be your responsibility.
  

We only offer free return shipping if:

• The item received is damaged or incorrect.
  

For return requests, contact us at +91 8188010109 or email info@ciajewellery.com before sending the item back.

Please note, we reserve the right to modify this Shipping Policy at any time. Updates will be effective immediately upon posting on our website. In the case of significant changes, we will notify you here to ensure complete transparency.

Cia Jewellery – Crafted with Love, Delivered with Care.