Lifetime Buy-Back

At Cia Jewellery, we want you to enjoy your jewellery with confidence, knowing that you have a buyback option whenever you need it. Our Lifetime Buyback facility is available on eligible jewellery purchased from our official online store and authorised offline retail stores, subject to the terms below.

1. Eligible Jewellery

Lifetime Buyback is available on eligible gold, 925 sterling silver, other qualifying silver and gold-vermeil jewellery purchased directly from Cia Jewellery with a valid purchase invoice.

2. How Is the Buyback Value Calculated?

Your jewellery's buyback value is calculated based on its verified purity, eligible net metal weight and the applicable metal rate on the date of buyback. A 3% deduction applies to the eligible metal value, making charges, taxes, stones, diamonds, non-metal components, discounts and free gifts are not included in the buyback value.

For gold-vermeil jewellery, the value is calculated based on the verified, recoverable silver content, where applicable. The gold coating and making charges do not carry separate buyback value.

3. Jewellery Inspection

To ensure a fair valuation, every item undergoes a quality inspection and purity verification.

• Please provide your original purchase invoice and authenticity card, where provided.

• The eligible metal weight and purity will be verified before calculating the final value.

• Our team will share the final buyback amount with you for approval.

• Any destructive testing, dismantling or melting will only be carried out with your consent.

4. Online and Offline Buyback Process

For offline purchases: Bring your eligible jewellery to an authorised Cia Jewellery retail store, along with your purchase invoice, for inspection and valuation.

For online purchases: Contact our customer support team before sending your jewellery. Our team will guide you through the shipping, packaging and verification process.

Online shipping charges: Both-way logistics charges, including shipping the jewellery to Cia Jewellery and returning it to you, where applicable, will be paid by the customer. Shipments must be arranged or approved by our team, and the applicable charges will be communicated before dispatch.

If your jewellery does not qualify for buyback after inspection and needs to be returned, the applicable return shipping charges will also be borne by you.

5. Buyback Payment Method and Timeline

Once your jewellery has been verified and you have accepted the final buyback value, the approved amount will be transferred to your verified bank account through NEFT, RTGS or IMPS.

• Please provide accurate bank account details and any documents required for verification.

• For online purchases, payment processing begins after we receive and inspect your jewellery and approve the buyback.

• For offline purchases, payment processing begins after inspection, approval and acceptance of the final value.

• Payment will be processed within 3–5 working days after final approval and completion of the required documentation.

• Payments will be made to the customer's verified bank account. Cash payments and transfers to third-party bank accounts are not available under this policy.

• If any unforeseen verification or banking issue affects the timeline, our team will keep you informed.

6. Important Terms and Conditions

• Lifetime Buyback does not guarantee the original purchase price or a fixed resale value.

• The final amount depends on the verified purity, eligible net metal weight, applicable metal rate and stated deduction.

• All buyback requests are subject to proof of purchase, product authenticity and successful verification.

• Wholesale/B2B purchases, third-party purchases and specifically excluded products are not eligible unless confirmed in writing by Cia Jewellery.

• Cia Jewellery may update this policy prospectively, subject to applicable law. Such changes will not override customers' existing rights under applicable consumer protection laws.

For any questions or assistance, please contact our customer support team or visit an authorised Cia Jewellery retail store.