Lifetime Exchange
Lifetime Exchange and Buy-Back Policy
We offer a Lifetime Exchange and Buy-Back Policy on all purchases* from Cia Jewellery. Return the product with the original certificate for buy-back or exchange based on its current market value, deduction towards making charges, taxes, and a Rs. 1,000 processing fee. If you received a discount or free gift, we will deduct its value as well. The remaining amount will be credited to your Cia Wallet for future purchases. This value cannot be cashed out.
Lifetime Buy-Back
For buy-back, the value will be calculated as 80% of the current value of the diamond and 100% of the current value of the gold used in purchased jewellery, after deductions for making charges, taxes, and a Rs. 1,000 processing fee. The adjusted value will be paid via online bank transfer within 21 business days of receiving the product. Jewellery altered by anyone other than Cia Jewellery will not be accepted. We reserve the right to adjust the value after a quality inspection, with justification.
Determination of Exchange or Buy-Back Value
- Loss of the original certificate incurs a Rs. 1,000 deduction.
- Original invoice and certificate are required for exchange/buy-back.
- Products bought from stores other than Cia Jewellery are not eligible.
- Discounts given during the original purchase will be deducted from the current market price to calculate the buy-back/exchange value. Cia Coins used will also be deducted.
- Buy-back is applicable for products purchased up to Rs. 4,99,999.
Shipping and Insurance
Return shipping costs are the customer’s responsibility. We will deduct Rs. 1,000 or the actual delivery charges, whichever is higher, from the value.
Policy Changes
Cia Jewellery reserves the right to modify these policies at any time. Changes will take effect immediately upon publication on our website: www.ciajewellery.com. Notifications of significant changes will be provided on the website.
