7-Days Easy Exchange

At Cia Jewellery, we want you to feel confident and happy with every purchase. If your jewellery isn't quite what you expected, our 7-Day Easy Exchange facility gives you the flexibility to exchange eligible jewellery purchased from our official online store or authorised offline retail stores, subject to the following terms and conditions.

1. Exchange Eligibility

• Exchange requests must be raised within 7 calendar days from the date of purchase for offline orders or the date of delivery for online orders.

• The original purchase invoice and authenticity card, where provided, are required.

• Jewellery must be unused, undamaged, unaltered and free from external repairs.

• All items are subject to quality inspection and approval.

2. Exchange Value

Eligible jewellery can be exchanged at 100% of its eligible purchase value, including making charges and taxes, excluding discounts, promotional benefits and free gifts.

• The exchange value can be used towards the purchase of eligible new jewellery from Cia Jewellery.

• If the new jewellery costs more, the difference must be paid by the customer.

• If the new jewellery costs less, the remaining balance will be issued as store credit, subject to approval.

• No cash refund is available under this exchange policy.

3. What Is Not Eligible for Exchange?

The following items are not eligible for standard exchange:

• Damaged, broken, altered, engraved or externally repaired jewellery.

• Custom-made, personalised and special-order jewellery.

• Products specifically marked as non-exchangeable at the time of purchase.

• Purchases made through unauthorised sellers, third parties or wholesale/B2B channels.

These exclusions are subject to applicable consumer protection laws.

4. Online and Offline Exchange Process

For offline purchases: Visit an authorised Cia Jewellery retail store with your jewellery and original purchase invoice. Our team will inspect the item and guide you through the exchange process.

For online purchases: Contact our customer support team within the 7-day exchange period. Our team will provide instructions for return shipping, product inspection and the exchange process. Please wait for our approval before sending the jewellery.

Online shipping charges: Applicable shipping and return logistics charges will be communicated to the customer before the exchange is arranged. Unless otherwise confirmed in writing by Cia Jewellery or required by applicable law, these charges will be borne by the customer.

Once the returned jewellery passes inspection, the eligible exchange value will be confirmed and can be redeemed against an eligible replacement product.

5. Exchange Processing

• Exchanges are processed after the returned jewellery has been received, inspected and approved.

• The availability of replacement products is subject to current stock.

• If your preferred product is unavailable, our team will help you choose an available alternative.

• Any applicable price difference or shipping charges will be communicated before the exchange is completed.

6. Important Terms and Conditions

• The 7-day exchange period is limited to eligible purchases and cannot be extended unless approved by Cia Jewellery.

• Jewellery must meet the eligibility and quality requirements stated in this policy.

• Exchange requests are subject to verification of the purchase and product condition.

• Cia Jewellery may update this policy prospectively, subject to applicable law. Such changes will not override customers' existing rights under applicable consumer protection laws.

For any questions or assistance, please contact our customer support team or visit an authorised Cia Jewellery retail store.